Cancellation Policy

Overview

EZ-Bot believes in a fair, transparent cancellation process. You can cancel your subscription at any time — no long-term contracts, no hidden fees, no hassle.

14-Day Money-Back Guarantee

This 14-day guarantee applies from the date your first paid subscription begins. It gives you the opportunity to fully evaluate the platform risk-free. If EZ-Bot isn't the right fit, simply cancel and you'll receive a complete refund — no questions asked.

Free Trial Cancellation

If you signed up with a free trial:

• You can cancel at any time during your 14-day trial with no charge
• No payment information is collected during the trial, so there is nothing to refund
• Your account will simply be deactivated at the end of the trial if you do not subscribe to a paid plan

Cancellation After 14 Days

If you cancel after the initial 14-day money-back period:

• Your chatbot and account remain active until the end of your current billing period
• You will not be charged again after cancellation
• No partial or prorated refunds are issued for the remaining time in your billing cycle
• You can continue using all features of your plan until your paid period expires

For example, if you cancel on day 20 of a monthly billing cycle, your chatbot will continue working for the remaining 10 days. After that, your account will be deactivated.

How to Cancel

You can cancel your subscription through your billing portal powered by Lemon Squeezy. To cancel:

• Log in to your EZ-Bot dashboard at ez-bot.ai
• Navigate to your billing settings
• Click "Cancel Subscription" and follow the prompts

Alternatively, you can email us at [email protected] and we will process your cancellation promptly.

What Happens to Your Data

After your account is deactivated:

• Your chatbot widget will stop responding to visitors on your website
• Your knowledge base documents, chat history, and configuration are retained for 90 days
• If you resubscribe within 90 days, your data will be fully restored
• After 90 days, your data will be permanently deleted from our servers

If you need your data exported before deletion, contact us at [email protected] and we will provide an export.

Plan Changes

You may upgrade or downgrade your plan at any time:

• Upgrades take effect immediately. You will be charged the prorated difference for the remainder of your billing cycle.
• Downgrades take effect at the start of your next billing cycle. You continue with your current plan until then.

Refund Requests

Refunds outside of the 14-day money-back guarantee are handled on a case-by-case basis. If you believe you are entitled to a refund due to a service issue, contact us at [email protected] and we will review your request.

All billing and refund processing is handled by Lemon Squeezy as our Merchant of Record.